1 Information We Collect
- Personal data you voluntarily provide: name, email address, phone number, and any profile details you add (e.g., child's name, school).
- Usage data (e.g., which screens you view) stored automatically by Firebase Analytics.
2 How We Use Your Data
- To match parents with drivers, manage ride requests, and send notifications.
- To improve the app via aggregated, anonymized analytics.
- We do not sell your personal information to third parties.
3 Sharing With Third Parties
- We may share aggregated, non-identifying statistics with partners (e.g., "X families use ShuttleClub in [City]").
- Service providers (e.g., Google Cloud Messaging, Firebase Crashlytics) process data only to provide the service and are bound by confidentiality agreements.
4 Data Retention
- Your account data remains until you delete it via request.
- If you opt out of notifications, we keep minimal metadata for compliance (e.g., audit logs).
5 Your Rights & Choices
- You may view, edit, or delete any personal data at any time.
- To request deletion or for any questions, email legal@shuttleclub.ca or use the in-app support form.
6 Security
- All data in transit is encrypted via HTTPS.
- Data at rest is stored in Google Cloud / Firebase with industry-standard encryption.
7 Children's Privacy
- The app is not directed at children under 13. We do not knowingly collect personal information from children.
8 Changes to This Policy
- We may update this policy. Any material change will be posted on this page with a new effective date.
Contact Us
Questions about this policy or your data? Reach out — we respond within 48 hours.
Response within 48 hours